Privacy Policy
We assure you that all information will be treated as strictly confidential and will not be disclosed to third parties without your consent.
Note on the responsible body
KTG Karlsruhe Tourismus GmbH, as the responsible body (see legal notice for further details), takes the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. When you use this website, various personal data is collected. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.
We would like to point out that data transmission over the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.
1. SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser line.
If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
2. Data collection and processing when accessing from the Internet
The provider of this website automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
- IP address of the requesting computer
- Date and time of access
- Name and URL of the data accessed
- Amount of data transferred
- Identification data of the browser and operating system used
- Referrer
The data collected is used solely for statistical analysis and to improve the website. This data is not merged with other data sources. IP addresses are deleted after seven days.
The basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
3. Cookies
Some websites use cookies. Cookies do not harm your computer and do not contain viruses. Cookies serve to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser.
Most of the cookies we use are so-called ‘session cookies’. They are automatically deleted after the end of your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognise your browser when you next visit our website.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when you close your browser. If you deactivate cookies, the functionality of this website may be restricted.
Cookies that are necessary for the electronic communication process or for the provision of certain functions you have requested (e.g. shopping basket function) are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in storing cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.
Consent with Usercentrics
This website uses Usercentrics consent technology to obtain your consent to the storage of certain cookies on your device or to the use of certain technologies and to document this in accordance with data protection regulations. This technology is provided by Usercentrics GmbH, Sendlinger Straße 7, 80331 Munich, website: https://usercentrics.com/de/ (hereinafter referred to as ‘Usercentrics’).
When you visit our website, the following personal data is transferred to Usercentrics:
- Your consent(s) or withdrawal of your consent(s)
- Your IP address
- Information about your browser
- Information about your device
- Time of your visit to the website
- Geolocation
Furthermore, Usercentrics stores a cookie in your browser in order to be able to assign the consents you have given or their revocation to you. The data collected in this way is stored until you request us to delete it, delete the Usercentrics cookie yourself or the purpose for data storage no longer applies. Mandatory legal retention obligations remain unaffected. Usercentrics is used to obtain the legally required consent for the use of certain technologies. The legal basis for this is Art. 6 para. 1 lit. c GDPR.
4. Eye Able Assist®
Eye-Able® is software developed by Web Inclusion GmbH to ensure barrier-free access to information on the Internet for everyone. The necessary files, such as JavaScript, style sheets and images, are loaded from an external server. When functions are activated, Eye-Able uses the browser's local storage to save the settings. All settings are only stored locally and are not transferred further. To prevent attacks and provide our service in near real time, Eye-Able® uses the Content Delivery Network (CDN) from BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia). This is done for the purpose of fulfilling our contract with our customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain within the EU at all times to enable data processing in accordance with the GDPR. Web Inclusion GmbH does not collect or analyse personal user behaviour or other personal data at any time. To ensure data processing in accordance with data protection regulations, Web Inclusion GmbH has concluded data processing agreements with our hosting providers IONOS and BunnyWay.
Further information can be found in the privacy policies:
https://eye-able.com/datenschutz/
5. Simple language
Automatic translation into simple language is a service provided by Web Inclusion GmbH to ensure that everyone has easy access to information on the Internet. The necessary files, such as JavaScript, style sheets, images and translations, are loaded from an external server. When functions are activated, simple language uses the browser's local storage to save the settings. All settings are only stored locally and are not transferred further. To prevent attacks and provide our service in near real time, Eye-Able® uses the Content Delivery Network (CDN) from BunnyWay d.o.o. (Cesta komandanta Staneta 4A, 1215 Medvode, Slovenia). This is done for the purpose of fulfilling our contract with our customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online offer by a professional provider (Art. 6 para. 1 lit. f GDPR). All transmitted data and servers remain within the EU at all times to enable data processing in accordance with the GDPR. Web Inclusion GmbH does not collect or analyse personal user behaviour or other personal data at any time. To ensure data processing in accordance with data protection regulations, Web Inclusion GmbH has concluded contracts with our hosts for order processing.
Further information can be found in the privacy policies:
https://eye-able.com/datenschutz/
6. contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored in the email inbox of our general address kultur@karlsruhe-tourismus.de for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent.
The data entered in the contact form will therefore be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. To do so, simply send us an informal email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.
The data you enter in the contact form will remain with us until you request its deletion, revoke your consent to its storage or the purpose for which it was collected no longer applies (e.g. after your enquiry has been processed). At the end of each calendar year, we delete all enquiries received during the year via the contact form by email. Mandatory legal provisions – in particular retention periods – remain unaffected.
7. Use and disclosure of personal data
Any use of your personal data will only be made for the purposes stated and to the extent necessary to achieve these purposes. Your data will not be passed on to third parties. Personal data will only be transferred to state institutions and authorities within the framework of mandatory national legislation or if the transfer is necessary in the event of attacks on our network infrastructure for legal or criminal prosecution. Your data will not be passed on for any other purpose.
Competitions held via our homepage, Facebook or Instagram channel only request data that is necessary for the evaluation and, if applicable, the dispatch of prizes won. In deviation from the above policy, this may involve a one-time transfer of your contact details to the cultural institution providing the prizes in the respective month, for example to clarify registration details or ticket dispatch. If your personal data is temporarily stored locally in Microsoft Excel for the purpose of improving the competition, we undertake to delete it from our records no later than one month after the end of the respective competition. Personal data that you send us via private messages on social networks such as Facebook and Instagram is subject to the respective data protection regulations of the companies; however, we will not pass on your data to third parties at any time, except for the above-mentioned competition campaigns.
8. Analytical tools and advertising
8.1 Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called ‘cookies’. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.
The storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.
Browser plugin
You can prevent the storage of cookies by selecting the appropriate settings in your browser software; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.
Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website:
For more information on how Google Analytics handles user data, please refer to Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=de.
8.2 Facebook Pixel
Our website uses the visitor action pixel from Facebook, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (‘Facebook’) to measure conversion.
This allows the behaviour of website visitors to be tracked after they have been redirected to the provider's website by clicking on a Facebook advertisement. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimised.
The data collected is anonymous to us as the operator of this website; we cannot draw any conclusions about the identity of users. However, the data is stored and processed by Facebook, so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage policy. This enables Facebook to display advertisements on Facebook pages and outside Facebook. As the website operator, we have no influence on this use of the data.
You can find further information on the protection of your privacy in Facebook's privacy policy: https://www.facebook.com/about/privacy/.
You can also deactivate the ‘Custom Audiences’ remarketing function in the ad settings at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. To do this, you must be logged in to Facebook.
If you do not have a Facebook account, you can disable usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: http://www.youronlinechoices.com/de/praferenzmanagement/.9. Soziale Medien
9.1 Facebook-Plugin
Plugins from the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated into our pages. You can recognise the Facebook plugins by the Facebook logo or the ‘Like’ button on our page. An overview of the Facebook plugins can be found here: https://developers.facebook.com/docs/plugins/.
When you visit our website, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives information that you have visited our website with your IP address. If you click the Facebook ‘Like’ button while you are logged into your Facebook account, you can link the content of our website to your Facebook profile. This allows Facebook to associate your visit to our website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or its use by Facebook. For more information, please refer to Facebook's privacy policy at: https://de-de.facebook.com/policy.php.
If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.
9.2 Instagram-Plugin
Our website includes features provided by Instagram. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA.
If you are logged into your Instagram account, you can link the content of our website to your Instagram profile by clicking on the Instagram button. This allows Instagram to associate your visit to our website with your user account. We would like to point out that, as the provider of the pages, we have no knowledge of the content of the data transmitted or how it is used by Instagram.
For more information, please refer to Instagram's privacy policy: https://instagram.com/about/legal/privacy/.
9.3 Twitter-Plugin
Our website incorporates functions provided by Twitter. These functions are offered by Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the ‘Re-Tweet’ function, the websites you visit are linked to your Twitter account and made known to other users. Data is also transferred to Twitter. We would like to point out that, as the provider of these pages, we have no knowledge of the content of the data transmitted or how it is used by Twitter. For more information, please refer to Twitter's privacy policy at: https://twitter.com/privacy.
You can change your privacy settings on Twitter in your account settings at https://twitter.com/account/settings.
10. Youtube
Our website uses plugins from the Google-operated YouTube site. The operator of the site is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.
When you visit one of our pages equipped with a YouTube plugin, a connection to the YouTube servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to associate your browsing behaviour directly with your personal profile. You can prevent this by logging out of your YouTube account.
The use of YouTube is in the interest of an appealing presentation of our online content. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
Further information on the handling of user data can be found in YouTube's privacy policy at: https://www.google.de/intl/de/policies/privacy.
11. Newsletter
The service provider for our newsletter is the promio.connect platform, which enables us to deliver our email newsletter. If you would like to receive the newsletter offered on this website, we require a valid email address from you as well as information that allows us to verify that you are the owner of the email address provided and that you agree to receive the newsletter. Further data will not be collected or will only be collected on a voluntary basis. This data will be stored in promio.connect for the duration of your newsletter subscription; we will use it exclusively for sending the requested information and will not pass it on to third parties.
If you have registered for the newsletter using a paper form at a trade fair or promotional stand, or if you have requested this from us personally by other means, we will add you to our distribution list manually. By providing your data, you automatically waive the double opt-in procedure that you would normally go through when registering online by email. You will always be informed of this in writing when you register on site; your rights to unsubscribe from the newsletter remain unaffected.
The data entered in the newsletter registration form will be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of data, your email address and its use for sending the newsletter at any time, for example via the ‘Unsubscribe’ link in the newsletter. The legality of the data processing operations already carried out remains unaffected by the revocation.
The data you provide for the purpose of receiving the newsletter will be stored by us until you unsubscribe from the newsletter. If your email address is deleted from the newsletter distribution list manually or due to repeated non-delivery, only a reference to the unsubscribed email address will remain in the system, but no previously associated data such as your name or gender, if you have provided this information.
12. Google Maps
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an appealing presentation of our online offer and to ensure that you can easily find the locations we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
For more information on how user data is handled, please refer to Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.
13. Links to websites of other providers
This site uses the Google Maps map service via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transfer.
The use of Google Maps is in the interest of an appealing presentation of our online offer and to make it easy to find the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.
For more information on how user data is handled, please refer to Google's privacy policy: https://www.google.de/intl/de/policies/privacy/.
Our websites may contain links to websites of other providers. We would like to point out that this privacy policy applies exclusively to the website karlsruhe-erleben.de. We have no influence on and do not control whether other providers comply with the applicable data protection regulations.
14. User rights: information, authorisation and deletion
Within the scope of the applicable legal provisions, you have the right to obtain information free of charge at any time about your stored personal data, its origin and recipients, and the purpose of data processing. If your request does not conflict with a legal obligation to retain data (e.g. data retention), you have the right to have incorrect data corrected and your personal data blocked or deleted. You can contact us at any time at the address given in the legal notice if you have any questions about this or any other questions about personal data.
If you would like information about your personal data or its correction or deletion, or if you have any further questions about the use of your personal data provided to us, please contact:
datenschutz@karlsruhe-tourismus.de
15. Inclusion, validity and currency of the privacy policy
By using our website, you consent to the use of data as described above. The privacy policy is currently valid. Due to the further development of our website or the implementation of new technologies, it may become necessary to amend this privacy policy. We reserve the right to occasionally adapt the privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g. when introducing new services. The new privacy policy will then apply to your next visit.